Remedy® is the Remedy is a leading supplier of Information Technology Service Management (ITSM), Customer Relationship Management (CRM), and eProcurement solutions with customers using its products at more than 9,500 sites.
Remedy’s fast deployment programs and radical adaptability accelerate an organization’s move to eBusiness and increase its ability to differentiate from competitors. By focusing on internal and external service, Remedy’s customers continually improve both their customer interactions and their internal operations to raise satisfaction and lower costs.
Although IT helpdesk and systems management are separate disciplines, our services in these areas have similar profiles. In both cases there are similar investment and selection decisions to be made and an understanding of the technological overlap which occurs in these areas.
It is important to remember that for maximum return on investment, helpdesk and systems management tools must be integrated and deployed as part of an overall asset management strategy. In an efficient organisation, the asset management orientated helpdesk will act as a streamlined knowledge centre which can improve user efficiency and reduce 'down time' using technological assistance, track and manage assets and provide fast efficient management information.
o Helpdesk services include the following:
o Requirement Analysis
o Technology selection
o Process re-engineering and solution design
o Technology implementation
o Training
o Support and maintenance services
o Outsourced/escalated helpdesk support
Through our VAR relationships, CBS is able to offer our clients a range of CRM and e-Business solutions.
In particular, CBS is able to offer solutions that truly integrate into the enterprise using our Legacy System Migration and Enterprise Application Integration (EAI) capability. This provides a potent offering to clients that require CRM or e-Business solutions that either have to be migrated from the Legacy Platform or interface with the Legacy Platform.
As with all CBS services, CRM and e-Business solutions are essentially consultancy led services where the most important aspect is to first understand the underlying process requirements. This is an essential pre-requisite to the technology implementation. In this respect our Management Consultants have vast expertise in a wide range of business disciplines and industry sectors that enable us to design technology requirements to the exact needs of the business.
Our CRM and e-Business solutions and services leverage CBS's Infrastructure Management expertise incorporating our consultancy and software development capabilities. It is this combination that enables us to work with our clients to provide solutions that will deliver real and substantial Business Advantage.
More information on CBS or Remedy, our products and our services please email sales@cbs-limited.biz